E-commerce and webshops
Automate questions about orders, delivery times, returns, refunds, sizes and stock, directly connected to your webshop.
Solutions/AI Customer Support
AI Customer Support Agent
Vexol builds AI customer support agents that answer customer questions, check order status, create tickets and hand complex requests to your team, 24/7, across email, live chat and WhatsApp.
What is an AI customer support agent?
A clear definition, and how it differs from a simple chatbot.
An AI customer support agent is software that understands customer questions in natural language, finds the right answer in your own information and takes actions in your systems. It handles repetitive customer service work, such as order questions, returns, opening hours and account questions, without a person having to type every reply.
A traditional chatbot follows fixed decision trees and stops as soon as a customer asks something unexpected. An AI agent uses conversational AI and your knowledge base to understand intent, keep track of the conversation and complete the task, for example by looking up an order or creating a ticket in your helpdesk.
With Vexol, the agent is built around your processes, connected to the tools you already use and set up with clear rules for when a person takes over. Your team spends less time on repetitive tickets and more time on the conversations where a person makes the difference.
What the agent does
The agent works in your channels, with your data and your rules.
Answer customer questions
Gives accurate answers to frequently asked questions from your knowledge base, policies, product information and earlier support conversations.
Check order status
Looks up order, shipping and delivery data in your webshop or order system and replies with the current status and tracking information.
Create and route tickets
Creates, tags, prioritises and routes tickets in your helpdesk with the full context, so customers do not have to repeat themselves.
Handle returns and changes
Guides customers through returns, refund requests, address changes and cancellations according to your own policy.
Support customers in their language
Detects the language of the customer and replies in that language, so you can offer multilingual customer service without extra staff.
Hand over to your team
Hands complex or sensitive requests to the right employee, with a summary and the full conversation attached.
How it connects
Email, live chat and WhatsApp go through one agent, with a person ready when needed.
Every incoming message passes through the same steps: the agent reads the request, recognises the intent, retrieves the right data and either answers directly or passes the conversation on. Because all channels use one agent and one knowledge base, customers get the same answer on every channel.
Tools we connect with
- Zendesk
- Freshdesk
- Intercom
- HubSpot
- Salesforce
- Shopify
- WooCommerce
- WhatsApp Business
- Gmail
- Microsoft Outlook
- Slack
- Custom APIs
Measurable results
Results shown in our success stories.
70%
Fewer manual tickets
60%
Faster response time
Why businesses automate customer service
What an AI support agent changes for your customers and your team.
Customers get answers right away
Customers get a reply within seconds, also in the evening, at the weekend and during peak periods such as Black Friday.
Your team has fewer repetitive tickets
Standard questions are answered automatically, so your support staff can focus on complex cases and customer relationships.
Support scales without extra hiring
Seasonal peaks and growth in ticket volume no longer require a matching increase in staff.
Answers stay consistent
Every customer gets an answer based on the same knowledge base, tone of voice and policy, on every channel.
Industries and use cases
AI customer support for teams that answer the same questions every day.
SaaS and software companies
Answer product questions from your documentation, guide users through setup and escalate bugs to the right team.
Service businesses
Handle questions about appointments, quotes, invoices and contracts, and pass new requests to the right colleague.
Logistics and transport
Give customers shipment updates, handle delivery complaints and reduce the number of where-is-my-order questions.
From first conversation to live agent
Our team handles the setup, integration and optimization.
01
Analyse your support
We look at your ticket data, your channels and your most frequent questions, and determine what can be automated first.
02
Connect your systems
We connect the agent to your channels, helpdesk, webshop, order system and knowledge base.
03
Train on your knowledge
We train the agent on your documentation, tone of voice, policies and escalation rules.
04
Test and go live
We test the agent on real customer questions, put it live step by step and keep improving it based on the results.
With and without an AI agent
What changes for your customers and your support team.
VEXOLAnswers within seconds, day and night
Order status checked automatically
Tickets created with full context
Support in the language of the customer
Handles more volume without extra staff
Without an AI agent
Customers wait for office hours
Agents look up every order by hand
Tickets written and sorted manually
Support limited to the languages of your team
More volume means more hiring
Secure and under your control
You decide what the agent may see and do.
GDPR-compliant setup for customer data
Access limited to the systems and data the agent needs
Clear rules for when a person takes over
Conversations and actions can be reviewed
Human approval for sensitive actions, such as refunds
Frequently Asked Questions
Find quick answers to the most common support questions
What is an AI customer support agent?
An AI customer support agent is software that understands customer questions, finds answers in your own information and takes actions in your systems, such as checking an order or creating a ticket.
What is the difference between an AI agent and a chatbot?
A traditional chatbot follows fixed scripts. An AI agent understands natural language, keeps track of the conversation and can complete tasks in connected systems such as your helpdesk or webshop.
Does the AI agent replace my support team?
No. The agent handles repetitive questions and hands complex or sensitive requests to your team, with the full conversation attached.
What happens when the agent does not know the answer?
It does not guess. It hands the conversation to a person, or creates a ticket when nobody is available.
Which channels does the AI agent support?
The agent works on email, live chat and WhatsApp. Other channels can be added, depending on your setup.
Which customer questions can be automated?
Questions that come back often are the best fit, such as order status, delivery times, returns, refunds, opening hours, account questions and product information.
Can the agent answer in multiple languages?
Yes. The agent recognises the language of the customer and replies in that language, based on your own knowledge base.
Can you integrate with our existing tools?
Yes! We support integrations with CRMs, project management tools, communication apps, and more — tailored to your stack.
How long does implementation take?
Most clients see their first automation live within 1–2 weeks, depending on complexity and the number of workflows.
Is your AI secure and compliant?
Absolutely. We use enterprise-grade security practices and ensure compliance with major data privacy standards like GDPR.
What does an AI customer support agent cost?
The price depends on your channels, integrations and volume. Every project has different goals, so we price each project individually. Contact us for a proposal.
Related topics
Other terms for this solution.
- AI customer service
- Customer service automation
- AI helpdesk
- AI chatbot for customer service
- WhatsApp AI chatbot
- Live chat automation
- Email support automation
- Ticket automation
- Conversational AI
- 24/7 customer support